Systems Support Engineer
About the role
The Systems Support Engineer at Intrepid Travel will provide Level 2 technical support, handling incidents and service requests from global users. Responsibilities include investigating and resolving technical issues across the enterprise technology environment, managing escalations, monitoring system alerts, and ensuring issues are resolved in line with service expectations. The role involves working closely with TechOps and other technology teams, sharing knowledge, acting as shift lead when required, and supporting Level 1 Engineers. The position is based in Colombo, Sri Lanka, and operates on a 24x7 rotating shift roster.
Must have
- A degree in IT, Computer Science, Systems Engineering or equivalent qualifications.
- 3+ years’ experience in enterprise IT support, including experience in a service desk or IT support role managing incidents, service requests and escalations.
- Practical experience supporting and administering Microsoft 365, Microsoft Intune and Jamf.
- Experience with system administration, application installation, patch management, log analysis, and technical troubleshooting.
- A good understanding of ITIL practices, including incident, problem, change and service request management.
- Strong analytical, documentation, communication, and customer service skills, with the ability to work collaboratively across global teams.
Technologies
- Intune
- ITIL
- Jamf
- Microsoft 365
Highlights
This is a full-time permanent position in a 24x7 IT Systems Support team, requiring work on a rotating shift roster based in Colombo, Sri Lanka. Flexible work options include work from home and work from anywhere for 4 weeks a year. Applications must be submitted through the company's website.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka