AI-First SaaS Operations & Delivery Lead
About the role
The AI-First SaaS Operations & Delivery Lead will manage customer support, project delivery, technical operations, automation, and marketing coordination for a B2B SaaS/Technology company based in Colombo, Sri Lanka. The role involves working closely with international B2B clients and internal technical teams, with the potential to grow into a Head of Operations or AI-Native Team Lead. Key responsibilities include managing client communications, coordinating Jira tasks, handling Cloudflare and SaaS administration, working with APIs and automation tools, and supporting marketing operations.
Must have
- 6–10 years of experience in SaaS Operations, Customer Success, Project/Delivery Management or Technology Operations.
- Experience in a B2B SaaS, technology or IT-services environment.
- Excellent English communication skills.
- Strong experience with Jira or similar platforms.
- Good technical understanding of Cloudflare, DNS, APIs, SaaS platforms, SQL or scripting.
- Practical experience using AI and automation tools.
- Strong ownership, problem-solving and multitasking skills.
- Hands-on approach with the ability to work independently.
Nice to have
- Experience working with international B2B clients.
Technologies
- DNS
- Jira
- SaaS
- SQL
Highlights
Application is via email to hr@jobfactory.lk. The position is based in Colombo, Sri Lanka. There is potential for career growth into a Head of Operations or AI-Native Team Lead. Experience working with international B2B clients is preferred.
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