Information Technology Operations Manager

I.T. For Lesslinkedin.com

Sep 25, 2026, 4:59 PM3w ago

Full-timeRemote · RemoteOperationsManager (3+ yrs)

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About the role

Better ITforLess is seeking a Cloud Support Manager to lead daily support operations for Google Workspace, Microsoft 365, Azure, identity, and cloud services. This full-time, remote position involves managing support teams, overseeing escalations, mentoring staff, coordinating cloud implementations, and driving service quality improvements through process optimization and automation. The role requires hands-on technical troubleshooting, administration of cloud platforms, and leadership in both daily operations and strategic IT improvements. Candidates should have significant experience in cloud architecture, technical team coordination, and advanced troubleshooting across Microsoft and Google cloud environments.

Must have

3+ years in Azure administration, troubleshooting, and technical implementations.
3+ years in technical team coordination, escalation handling, and customer support.
5+ years in cloud architecture, infrastructure planning, and advanced technical leadership.
Strong Microsoft 365 skills across Exchange Online, Teams, SharePoint, OneDrive, and licensing.
Hands-on Entra ID and IAM experience with users, groups, roles, MFA, authentication, and access.
Experience administering Google Workspace, Azure, Microsoft Intune, and Windows 10/11 endpoints.
Strong networking fundamentals and cloud, endpoint, and connectivity troubleshooting skills.
Strong communication, customer service, mentoring, and team coordination skills.

Nice to have

Relevant certifications include AZ-104 or MS-102, ITIL 4 Foundation, and AZ-305.

Technologies

Authentication
Azure
Microsoft Entra ID
Google Workspace
IAM
Intune
ITIL
Microsoft 365
OneDrive
SharePoint
Windows

Highlights

The position is fully remote but requires working Monday to Friday, 7:00 AM – 4:00 PM US Central Time. The company offers flexible work arrangements, a supportive and inclusive culture, and opportunities for professional growth and leadership development. Relevant certifications such as AZ-104, MS-102, ITIL 4 Foundation, and AZ-305 are noted as beneficial.