Associate - Business Support (UK Calendar - UK Shift)
About the role
H Connect International is seeking an Associate - Business Support to join their team, supporting clients based in the US, UK, Canada, and Australia. The role involves reviewing and interpreting client problem statements, preparing clear process documentation, and collaborating with founders to design improved processes using the client's proprietary platform. Key responsibilities include daily team collaboration, direct client communication, and process improvement documentation. The ideal candidate should have a diploma in IT or a related field, strong English skills, analytical abilities, and experience or exposure to client-facing environments. Training on the platform will be provided.
Must have
- Following a Diploma in IT, or a related field.
- Minimum 6 months of hands-on experience in Quality Assurance (QA) will be an added advantage.
- Willingness to work with AI models.
- Strong command of written and spoken English.
- Analytical mindset with the ability to understand and interpret problems effectively.
- Strong communication skills with the ability to collaborate in a remote team environment.
- Proactive, adaptable, and capable of working with limited direction.
- Familiarity with business process design or lean principles.
- Basic understanding of Standard Operating Procedures (SOPs).
- Prior internship or brief exposure to client-facing environments (Preferred).
Highlights
This position follows the UK calendar and UK shift hours. Applications should be sent via careers@hconnectint.com. Prior internship or brief exposure to client-facing environments is preferred. The company values diversity and is an equal opportunity employer.
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