Systems Engineer (L1) - Service Desk
About the role
The Systems Engineer (L1) - Service Desk at Brennan is responsible for building and maintaining client relationships by providing technical solutions and serving as the central point of contact for all customer IT requests. The role involves troubleshooting technical support issues, managing tickets, ensuring customer satisfaction, and supporting multiple client environments. The position requires strong communication skills, attention to detail, and the ability to work under pressure while adhering to organizational processes and compliance standards. Brennan offers a supportive and inclusive workplace with opportunities for learning, development, and recognition.
Must have
- Tertiary qualifications (Degree or Diploma) in a related IT discipline.
- A Microsoft certification such as AZ900, MS900.
- 1-3 years of experience in similar capacity.
- Experience in working with Desktop Operating Systems windows 10, 11, MAC/ Linux.
- Experience in working with Windows Servers, Active Directory, DNS, DHCP.
- Experience in working with M365 Admin Center.
- Experience in working with virtualization technologies (CITRIX / VMWare / Hyper-V)
- Experience in handling Intune and Azure.
- Experience in troubleshooting laptop and desktop hardware.
- Experience in handling antivirus alert management. E.g Sophos, Sentinel one, Crowd strike etc.
- Experience in troubleshooting print servers and print queue related issues.
- Experience in configuring Apple, Windows, and Android phones.
Nice to have
- A desirable knowledge of ITIL best practices.
Technologies
- Active Directory
- Android
- Azure
- Citrix
- CrowdStrike
- DHCP
- DNS
- Hyper-V
- Intune
- ITIL
- Linux
- Microsoft 365
- SentinelOne
- ServiceNow
- Virtualization
- VMware
- Windows
- Windows Server
Highlights
The role may require ad-hoc, on-call, and afterhours support. Brennan offers benefits such as training and certification bonuses, culture awards, annual trips for top performers, social activities, and discounted hardware and software. The company values diversity and is an equal opportunity employer.
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