NOC Engineer - L1 / L2 (Experienced, 24x7 Operations)
About the role
Arozen is seeking experienced L1 and L2 NOC Engineers to join their 24x7 Network Operations Centre, supporting managed service clients across the UK, US, and Asia. The role involves monitoring, troubleshooting, and resolving infrastructure incidents using NOC monitoring and alerting tools, working on a rotating roster that covers UK and US business hours. Responsibilities include triaging and logging incidents, troubleshooting network and server issues, escalating complex problems, communicating with clients, performing routine operational tasks, and maintaining documentation. Candidates must have hands-on experience in a live 24x7 NOC or operations environment, with specific experience requirements for L1 and L2 roles, and must be based in Sri Lanka. The position is fully remote and requires reliable internet, power backup, and a quiet workspace.
Must have
- L1: minimum 1 year working in a 24x7 NOC, SOC or IT operations team on a shift roster
- L2: minimum 2 to 3 years in a 24x7 NOC, including owning incidents through to resolution
- Hands-on experience with monitoring tools (e.g. PRTG, Zabbix, SolarWinds, LogicMonitor, Datadog)
- Working knowledge of TCP/IP, routing and switching, DNS, DHCP, VPNs and firewalls
- Experience with an ITSM / ticketing platform (e.g. ServiceNow, ConnectWise, Jira Service Management, Freshservice)
- Windows and Linux server fundamentals
- Clear written and spoken English for working with international clients
Nice to have
- CCNA, CompTIA Network+, or Microsoft / AWS fundamentals certifications
- MSP experience across multiple client environments
- Cloud monitoring experience (Azure / AWS)
Technologies
- AWS
- Azure
- CCNA
- Datadog
- DHCP
- DNS
- Firewall
- Jira
- Linux
- ServiceNow
- SolarWinds
- TCP/IP
- VPN
- Windows
- Zabbix
Highlights
Applicants must be based in Sri Lanka and able to work a 24x7 rotating roster, including evenings, nights, weekends, and public holidays. The role is fully remote. Applications without 24x7 operations experience will not be considered. To apply, submit your CV with details of your NOC/operations experience, shift duration, and tools used.
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