Help Desk Executive

About the role

The Help Desk Executive at MBiz Software will work in a busy IT service desk environment, supporting both global and local clients. The role involves analyzing customer issues, providing resolutions, acting as a point of escalation, responding to customer queries, troubleshooting hardware and software issues, and monitoring various communication channels. The position requires a degree in IT, Computer Science, Networking, or Computer Hardware, along with excellent communication skills and the ability to work under pressure. MBiz Software is a technology company serving clients in multiple industries and offers opportunities for learning and professional growth.