Technical Support Engineer - Agent Level 1
About the role
The Technical Support Engineer - Agent Level 1 will provide online support to install and configure software and hardware for access control and door-related systems. Key responsibilities include troubleshooting hardware and software issues, providing Tier-1/Tier-2 integration support, communicating with customers and partners, using remote-access tools, collaborating with local business units, and handling multiple support calls and tickets. The role requires working in a 24x7 rotational shift environment and is based onsite in Kandy, Sri Lanka, at the client's Professional Services Desk, supporting global customers.
Must have
- Degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- Minimum 3+ years of relevant work experience.
- Proficiency in Microsoft Office – Excel, PowerPoint and Word.
- Good written and verbal English communication skills.
- Willingness to work 24x7 rotational shifts.
Nice to have
- Experience with ServiceNow, Salesforce, JIRA or Talkdesk would be beneficial.
- Certifications in Microsoft, Cisco or hospitality/vendor platforms would be beneficial.
- Male candidates preferred.
Technologies
- Cisco
- Jira
- Microsoft 365
- Salesforce
- ServiceNow
Highlights
The position is onsite in Kandy, Sri Lanka, with 24x7 rotational shifts (three shift options) and two days off per week on rotation. Male candidates are preferred. Applications should be sent to careers@kentridge.lk with 'TSE' as the subject line. The application deadline is 5th October 2026.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka