Application Support Lead
About the role
The Application Support Lead will oversee the stability, performance, and continuous improvement of CORA Loyalty’s enterprise applications and production support operations. This role involves leading daily application support operations, managing and mentoring support analysts and engineers, and driving modernization of support operations through automation and AI-enabled capabilities. The position requires strong production support experience, operational leadership, and a passion for leveraging AI and automation to improve incident response and support efficiency. The role is part of the Technology Delivery organization at Carlson Marketing Solutions, a business unit of Jonas Software, and involves close collaboration with Engineering, Product, Infrastructure, DevOps, and Client Services teams.
Must have
- 5+ years of experience in application support, production operations, technical support, or IT service management roles.
- 2+ years of leadership or team lead experience managing support or operational teams.
- Strong understanding of enterprise application architectures, APIs, databases, cloud platforms, and distributed systems.
- Experience with incident management, problem management, monitoring tools, and operational support processes.
- Knowledge of ITIL principles and operational governance best practices.
- Experience with scripting, automation, or workflow orchestration tools.
- Strong troubleshooting, analytical, and root cause analysis skills.
- Excellent communication and stakeholder management capabilities.
- Ability to work effectively in fast-paced, high-availability production environments.
Nice to have
- Familiarity with AI-enabled support technologies, intelligent monitoring platforms, or automation-driven operations is highly desirable.
Technologies
- DevOps
- ITIL
- Observability
Highlights
The role is based in Sri Lanka under Carlson Marketing Solutions, part of Jonas Software. The position is scheduled for 40 hours per week. Jonas Software is a global company with a large international presence. No information is provided about remote work, visa sponsorship, or application deadlines.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka