Support Specialist / Support Specialist
About the role
Tetherfi is seeking a Support Specialist to provide technical support for their products and services, primarily assisting customers with technical issues, troubleshooting, and maintaining IT systems. The role involves managing support tickets, resolving issues in contact center production environments, and collaborating with product developers. Candidates should have strong communication skills, technical troubleshooting abilities, and experience with technologies such as Java, .NET, Windows, Linux, and web servers. The position is based in Sri Lanka with a hybrid work model and offers opportunities for growth within the support team.
Must have
- Minimum of 02 years of experience in a relevant field
- Bachelor’s degree in computer science, Software Engineering, or a related discipline
- Good knowledge of Java and/or .NET.
- Solid understanding of Windows and Linux-based environments
- Experience with web and application servers, including Tomcat and IIS
- Good understanding of core web technologies, including HTML, CSS, and JavaScript
- Strong working knowledge of SQL
- Excellent customer handling and communication skills are required. Candidates with experience as in-house or site engineers supporting application-based Contact Center solutions for clients such as banks or telecommunications companies are preferred.
- Strong ability to analyze application logs, SQL Server logs, error logs, and Event Viewer logs.
- Strong troubleshooting, analytical, and root cause analysis skills
- Analytical thinking and general intelligence
- Strong troubleshooting, root cause analysis, and problem-solving skills
- Good written and verbal communication skills in English
- Attention to detail and quality-oriented
- Strong sense of responsibility and accountability, with a desire to take ownership
- Ability to prioritize and handle multiple tasks based on business needs
- Desire to work in a fast-paced environment
Nice to have
- Knowledge of or experience supporting CTI, IVR, PBX, or Agent Desktop applications will be an added advantage.
- Experience handling production issues in a Contact Center environment will be an added advantage.
Technologies
- CSS
- .NET
- HTML
- IIS
- Java
- JavaScript
- Linux
- SQL
- SQL Server
- Tomcat
- Windows
Highlights
The role is based in Sri Lanka and follows a hybrid work model. Candidates may need to work flexible hours to accommodate global time zones and may occasionally extend regular work timings. Applications can be submitted via email to rajinda.waruna@tetherfi.com.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka