NOC Analyst (L1/L2)
About the role
Arozen is seeking NOC Analysts (L1/L2) to join its expanding Network Operations Centre, which supports managed service clients internationally. The role involves monitoring, troubleshooting, and resolving infrastructure incidents in a fully remote, 24x7 operation. Analysts will use NOC monitoring tools, ITSM ticketing systems, and perform first and second level troubleshooting of network and server issues. Responsibilities include escalating complex incidents, communicating with clients, executing operational tasks, and maintaining documentation. L2 analysts additionally handle complex incidents and mentor L1 staff. Candidates should have at least one year of relevant experience and a solid understanding of networking concepts and systems.
Must have
- Minimum 1 year of experience in a NOC, IT support or network operations role
- Solid understanding of TCP/IP, DNS, DHCP, VLANs, routing and switching
- Hands-on exposure to firewalls (e.g. FortiGate, Cisco, Palo Alto) and wireless networks
- Working knowledge of Windows Server and Linux administration
- Experience with monitoring tools (e.g. PRTG, Zabbix, SolarWinds, LogicMonitor) and ticketing systems
- Strong written and spoken English for client communication
- Reliable high-speed internet and a suitable home workspace
Nice to have
- CCNA, CompTIA Network+ or equivalent certification is an advantage
Technologies
- CCNA
- Cisco
- DHCP
- DNS
- Firewall
- Linux
- SolarWinds
- TCP/IP
- VLAN
- Windows
- Windows Server
- Zabbix
Highlights
This position operates on a 24x7 rotating roster, covering UK and US business hours, requiring flexibility to work evenings, nights, weekends, and public holidays. The role is fully remote and offers shift allowances, training, certification support, and opportunities for career progression from L1 to L2 and beyond.
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