IT Technician Support (On Contract)

Central Bank of Sri Lankatopjobs.lk

Sep 30, 20263w ago

ContractColombo 1SupportJunior (1+ yr)

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About the role

The Central Bank of Sri Lanka is seeking motivated professionals to join its IT team as IT Technician Support on a contract basis. The role involves responding to user inquiries, diagnosing and resolving IT issues, providing technical support, monitoring and tracking IT helpdesk activities, maintaining security of end-user computers, and working on a shift basis. Candidates must have a diploma in IT, Networking, Telecommunications, or a related field (NVQ Level 5/SLQF Level 3 or above), and at least one year of hands-on experience in an enterprise environment providing technical support. The position offers negotiable remuneration with EPF, ETF, and medical benefits. Applications must be submitted online by the specified deadline.

Must have

Diploma in Information Technology, Networking, Telecommunications, or a related field (NVQ Level 5/SLQF Level 3 or above).
Minimum of one (01) year of hands-on experience in an enterprise environment providing technical support.
Troubleshooting skills for hardware and software issues
Ability to diagnose and resolve network connectivity issues
Active listening skills to understand user issues
Knowledge of Windows and Mac OS, PC hardware components, Active Directory, Group Policy, Networking concepts

Nice to have

Prior exposure to banking or financial services environments will be an added advantage.
Basic knowledge of IT service management practices (ITIL), Windows and Mac OS, PC hardware components, Active Directory, Group Policy, Networking concepts is desirable.
Familiarity with remote assistance tools for providing remote support is desirable.

Technologies

Active Directory
ITIL

Highlights

Applicants must be below 40 years of age as at 20.10.2026. The contract is for a period not exceeding three years. Application deadline is 20.10.2026, and applications must be submitted via https://www.cbsl.gov.lk/en/careers. Selection is based on multiple interviews, and only shortlisted candidates will be contacted.