Systems Engineer
About the role
The Systems Engineer role at ParagonIT involves providing remote IT support to Australian business customers, focusing on maintaining reliable and secure IT environments. Responsibilities include handling customer calls, troubleshooting Windows workstations and servers, administering Microsoft 365, diagnosing network issues, monitoring system health, maintaining endpoint protection, assisting with migrations and upgrades, and documenting technical notes. Candidates must have proven IT support or systems administration experience, strong communication skills, and the ability to work independently in a remote team. The position is based in Sri Lanka and supports Australian customers remotely.
Must have
- Fluent spoken and written English, with the confidence to handle customer calls, explain technical issues clearly and write professional emails and support notes.
- Proven experience in IT support or systems administration, with practical troubleshooting skills across Microsoft 365, Windows endpoints, Windows Server and Active Directory.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, firewalls and Wi-Fi, and experience supporting virtualised environments.
- Experience using ticketing, remote support and monitoring tools, together with an understanding of patching, endpoint security, backups and recovery.
- Strong customer service, prioritisation and problem-solving skills, with the ability to manage several requests, follow procedures and recognise when to escalate.
- Ability to work independently in a remote team, take ownership of tasks and maintain accurate documentation and time records.
Nice to have
- Experience in a managed service provider environment supporting multiple customers, particularly Australian or international businesses.
- Exposure to Azure, PowerShell or task automation, and tools such as NinjaOne, Veeam or Acronis.
- A relevant IT qualification or Microsoft, networking or cybersecurity certifications, or equivalent practical experience.
Technologies
- Active Directory
- Azure
- Cybersecurity
- DHCP
- DNS
- Firewall
- Microsoft 365
- PowerShell
- TCP/IP
- VPN
- Windows Server
Highlights
Applicants must be based in Sri Lanka with a secure workspace and reliable internet. The role requires supporting Australian customers, so availability for agreed schedules, including possible after-hours or on-call arrangements, is necessary. Applications should be sent to hr@paragon-it.com.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka