POS Customer Support Executive
About the role
The POS Customer Support Executive at Lanka Tech is responsible for providing day-to-day technical support for Point of Sale (POS) systems and related solutions. The role involves troubleshooting POS software issues, assisting with billing and operational queries, supporting hardware configurations, and coordinating with technical and development teams to resolve customer issues. The position supports retail shops, restaurants, and other business customers, requiring strong communication skills, a practical approach to problem-solving, and an interest in POS technology and retail operations. The company offers practical experience with commercial POS solutions, opportunities for skill development, and career growth within technical support and software solutions teams.
Must have
- At least 1 year of experience in POS support, IT support, software support, customer support, or a similar technical role.
- Basic understanding of POS billing systems, retail operations, restaurant operations, or business software.
- Good knowledge of Windows operating systems, printers, barcode scanners, and basic computer hardware.
- Basic understanding of networking, IP addresses, LAN connectivity, and client-server applications.
- Familiarity with software installation, configuration, troubleshooting, and remote support tools.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent verbal and written communication skills, with confidence in handling customer support calls.
- Ability to explain technical issues and solutions clearly to non-technical customers.
- Good organizational skills and the ability to manage multiple support requests and priorities.
- Strong attention to detail when documenting incidents, following procedures, and tracking resolutions.
- Ability to work collaboratively with technical support, development, and implementation teams.
- Customer-focused attitude, patience, accountability, and willingness to learn new technologies.
- Willingness to provide support according to the company's assigned shifts and customer support requirements.
Nice to have
- Basic knowledge of SQL Server and database connectivity will be an added advantage.
- Experience with retail POS systems, restaurant POS systems, KDS, payment terminals, or inventory management software will be highly advantageous.
- Experience supporting commercial POS or EPOS software in retail shops, supermarkets, convenience stores, or restaurants.
- Experience with SQL Server Management Studio (SSMS), basic SQL queries, and database backup procedures.
- Familiarity with receipt printers, weighing scales, cash drawers, barcode scanners, and card payment integrations.
- Experience with CRM, ticketing systems, WhatsApp customer support, or remote desktop support.
- A diploma or certificate in IT, Computer Science, Networking, or a related field is an advantage.
Technologies
- CRM
- SQL
- SQL Server
- Windows
Highlights
The position is based in Dehiwala, Sri Lanka, and is full-time. Candidates must be willing to work according to assigned shifts and customer support requirements. The company offers career development opportunities and exposure to various retail and restaurant technology systems.
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