Advanced Associate, Technology Support
About the role
The Advanced Associate, Technology Support at Pearson is a hybrid, full-time role within the Product Technical Operations team. The position focuses on providing technical support and engineering expertise to resolve complex customer escalations, maintain technology services, and enhance operational efficiency. Responsibilities include investigating and resolving technical issues, developing internal tools and automations, supporting AWS infrastructure, and contributing to full-stack application development and SRE-related activities. The role requires strong Python programming skills, experience with full-stack development, AWS cloud services, REST APIs, and a solid understanding of application monitoring, troubleshooting, and production support. Pearson is a global leader in lifelong learning, offering opportunities to work on impactful solutions that reach millions of learners worldwide.
Must have
- Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field.
- 1–3 years of experience in technology support, software development, application support, or a related technical role.
- Strong programming experience in Python.
- Understanding of full-stack application development, including backend, APIs, databases, and frontend technologies.
- Experience or working knowledge of REST APIs and web services.
- Working knowledge of AWS cloud services and cloud-based applications.
- Understanding of application monitoring, troubleshooting, and production support.
- Basic understanding of SRE principles, reliability, availability, monitoring, and incident management.
- Working knowledge of databases and SQL.
- Experience with Git and software development workflows.
- Understanding of CI/CD and DevOps practices.
- Strong analytical and troubleshooting skills with the ability to investigate complex technical issues.
- Strong communication skills and the ability to explain technical issues clearly.
- Ability to work independently and manage multiple customer escalations and technical priorities.
Nice to have
- Experience with Java and Spring Boot.
- Experience with React or other modern frontend frameworks.
- Experience developing full-stack applications.
- Experience with AWS services such as Lambda, EC2, S3, API Gateway, RDS, and CloudWatch.
- Experience with Docker and containerized applications.
- Experience with Terraform or other Infrastructure as Code tools.
- Experience with monitoring and observability tools.
- Experience with automated testing.
- Exposure to event-driven architectures and messaging technologies.
- Experience building operational tools and automation.
- Experience working with production systems and customer-facing technical escalations.
Technologies
- AWS
- CI/CD
- CloudWatch
- DevOps
- Docker
- EC2
- Event-Driven Architecture
- Git
- Infrastructure as Code
- Java
- AWS Lambda
- Observability
- Python
- RDS
- React
- REST
- S3
- Spring / Spring Boot
- SQL
- Terraform
- Test Automation
Highlights
The position is hybrid, requiring both on-site and remote work. Pearson is an Equal Opportunity Employer and participates in E-Verify. Reasonable accommodations are available for applicants with disabilities by contacting TalentExperienceGlobalTeam@grp.pearson.com.
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