IT Support Technician
About the role
The IT Support Technician role is contract-based and involves providing first-level technical support for hardware, software, network, and system-related issues. Responsibilities include managing IT support requests, diagnosing and troubleshooting desktop computers and peripherals, performing hardware installations and repairs, and troubleshooting LAN, Wi-Fi, VPN, and internet connectivity issues. The technician will also carry out onsite technical support at branches, customer locations, and remote offices, perform rack-and-stack activities, and assist with any other IT support-related duties assigned by the Team Lead or IT Management. Candidates should have a diploma or professional qualification in IT or a related field, a basic understanding of cybersecurity and IT security best practices, good communication skills, and the ability to work outside normal business hours and provide remote and onsite support.
Must have
- Diploma or professional qualification in Information Technology, Computer Science, Networking, or a related field.
- Basic understanding of cybersecurity, antivirus/endpoint protection, user access control, and IT security best practices.
- Good communication, interpersonal, and customer-service skills.
- Ability to work outside normal business hours, weekends, or on-call when required for critical incidents and scheduled maintenance.
- Ability to provide remote and onsite technical support to users across multiple locations.
- Willingness to travel to branch offices, customer locations, and remote sites when required.
Nice to have
- Candidates who own a motorcycle will be considered an added advantage.
Technologies
- Cybersecurity
- VPN
Highlights
A valid driving license is mandatory for the position. Candidates with a motorcycle will be considered an added advantage. Willingness to travel island-wide when required, including Jaffna and Badulla areas. Applications should be sent to Careers@apts.lk.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka