Cloud Ops Engineer
About the role
The Cloud Operations Engineer at Kaleris is responsible for managing, monitoring, maintaining, and troubleshooting Windows and Linux environments. The role involves responding to system alerts, diagnosing and resolving configuration issues, supporting high-availability and disaster-recovery solutions, and collaborating with global technical teams. The engineer will also handle requests and escalations from Customer Success and other departments, participate in root-cause analysis, and ensure timely communication during incidents. Candidates should have a relevant degree, experience in IT administration or infrastructure operations, and proficiency with cloud platforms, scripting, and both Linux and Windows environments. The position requires working in a 24/7 shift rotation and a strong commitment to customer service and teamwork.
Must have
- Bachelor’s degree in Computer Science, Information Technology, or an equivalent qualification.
- 2+ years of IT administration or infrastructure operations experience.
- AWS and/or Azure cloud certification or equivalent hands-on cloud experience.
- Experience with Kubernetes and Terraform.
- Proficiency with mainstream Linux distributions such as Red Hat, CentOS, and Ubuntu.
- Experience with Bash/Batch scripting and automation.
- Proficiency with mainstream Windows and Linux distributions such as Red Hat, CentOS, and Ubuntu.
- Understanding of Generative AI and AIOps concepts and their application to cloud operations.
- Good understanding of Apache HTTP Server and web server technologies.
- Familiarity with fundamental networking and distributed computing concepts.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.
- Strong self-motivation and a willingness to contribute to team deliverables.
- Ability to manage multiple concurrent tasks and prioritize effectively.
- Ability to learn and adopt new technologies and skills quickly.
- Positive attitude, passion for customer service, and strong interpersonal skills.
- Excellent analytical and problem-solving skills.
- Willingness and ability to work in a 24/7 operational support environment.
Technologies
- AWS
- Azure
- Bash
- Distributed Computing
- Generative AI
- Kubernetes
- Linux
- Outlook
- Terraform
- Ubuntu
- Windows
Highlights
This role requires participation in a 24/7 shift rotation to provide continuous operational support. Candidates must be willing and able to work in a 24/7 operational support environment.
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