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AI-First SaaS Operations & Delivery Lead
Jobfactorytopjobs.lk
Oct 21, 2026, 1:11 PM6d ago
Full-timeColombo 2Lead (6+ yrs)
About the role
The AI-First SaaS Operations & Delivery Lead will manage customer support, project delivery, technical operations, automation, and marketing coordination for a B2B SaaS/Technology company. The role involves working closely with international B2B clients and internal technical teams, handling tasks such as Jira coordination, Cloudflare and DNS administration, API and scripting work, and identifying AI and automation opportunities. The position offers potential growth into a Head of Operations or AI-Native Team Lead.
Must have
- 6–10 years of experience in SaaS Operations, Customer Success, Project/Delivery Management or Technology Operations.
- Experience in a B2B SaaS, technology or IT-services environment.
- Excellent English communication skills.
- Strong experience with Jira or similar platforms.
- Good technical understanding of Cloudflare, DNS, APIs, SaaS platforms, SQL or scripting.
- Practical experience using AI and automation tools.
- Strong ownership, problem-solving and multitasking skills.
- Hands-on approach with the ability to work independently.
Nice to have
- Experience working with international B2B clients.
Technologies
- DNS
- Jira
- SaaS
- SQL
Highlights
Applicants should apply by emailing hr@jobfactory.lk. The role is based in Colombo, Sri Lanka and is part of an AI-first team focused on SaaS operations. Experience working with international B2B clients is preferred.
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