Technical Operations Engineer
About the role
The Technical Operations Engineer will be responsible for troubleshooting and resolving technical issues within defined SLAs, monitoring application performance, and working closely with both end-users and engineering teams to ensure efficient issue resolution. The role involves documenting incidents, automating routine tasks, and identifying opportunities to enhance service management processes. The engineer will also provide 24/7 support on a rotating roster to ensure continuous application availability. Candidates should have a bachelor's degree in software engineering or a related field, 1–2 years of experience in technical application support, and familiarity with web technologies, AWS, Linux, networking, SQL, scripting, and incident management tools. The position is suited for those eager to learn and contribute to workflow automation and process improvements.
Must have
- A Bachelor’s Degree in Software Engineering or related field
- 1–2 years of experience in technical application support, preferably with e-commerce or web applications
- Troubleshooting skills across front-end and back-end web applications, including APIs, networking, and connectivity issues
- Familiarity with web technologies such as Node.js and React.js for collaboration with development teams
- Knowledge of AWS, Linux, networking fundamentals, and SQL
- Basic scripting abilities in Shell or Python to automate tasks
- Introductory knowledge of NoSQL databases and Kafka Streams/event-driven processing
- An understanding of modern application architectures such as microservices and client-server models
- Experience with incident management and ticketing tools like ServiceNow
- The ability to perform sanity tests and support root cause analysis with guidance
- Strong analytical, problem-solving, and communication skills for cross-team collaboration
- An eagerness to learn, adapt, and contribute to workflow automation and process improvements
Nice to have
- Exposure to monitoring and logging tools (e.g., Datadog) is a plus
- AWS Certified Solutions Architect and ITIL certification are advantageous
- Experience with tools like Power BI or Tableau to generate insights and support data-driven decisions for system optimization are advantageous
- Experience in Mobile Device Management (MDM) tools, Vulnerability management tools will be an added advantage
Technologies
- AWS
- Bash
- Datadog
- E-commerce
- Event-Driven Architecture
- ITIL
- Kafka
- Linux
- MDM
- Microservices
- Node.js
- NoSQL
- Power BI
- Python
- React
- ServiceNow
- SQL
- Tableau
Highlights
This role requires participation in a 24/7 support rotation. Exposure to monitoring and logging tools, as well as certifications like AWS Certified Solutions Architect and ITIL, are considered advantageous but not mandatory.
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