AI Solutions Engineer - Technical Account Management (Remote)
About the role
The AI Solutions Engineer will join a fast-growing US B2B AI startup, working remotely from Sri Lanka. The role involves direct collaboration with enterprise customers to deploy AI solutions, solve technical challenges, and ensure customers realize value from advanced LLM technology. Key responsibilities include leading customer onboarding, customizing platforms through prompt engineering and workflow optimization, troubleshooting technical issues, building and maintaining connectors and pipelines, and supporting account growth by identifying new use cases. The position also involves close partnership with customer success and engineering teams to resolve issues and drive successful deployments.
Must have
- 5+ years of experience in Solutions Engineering, Technical Account Management, or Implementation Engineering.
- Experience supporting enterprise B2B SaaS customers.
- Hands-on experience with LLM or RAG-based production systems.
- Strong Python and TypeScript skills.
- Experience with Zendesk, Salesforce Service Cloud, or ServiceNow.
- Experience with Kubernetes or React is a plus.
- Ability to work with 50–80% overlap with US Eastern Time.
Technologies
- Kubernetes
- LLM
- Prompt Engineering
- Python
- RAG
- React
- SaaS
- Salesforce
- ServiceNow
- TypeScript
- Zendesk
Highlights
Work is remote from Sri Lanka, with collaboration required during US Eastern Time hours (50–80% overlap). The company offers competitive USD compensation, exposure to cutting-edge LLM and agentic AI technologies, and strong learning and career growth opportunities. Applications can be submitted via the provided QR code or by emailing global.recruitment@dualytiX.com.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka