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Analyst - Microsoft 365 Administration
HCLTech Sri Lankalinkedin.com
Oct 14, 2026, 2:33 PM1w ago
InternshipColombo District, Western ProvinceSupportEntry level
About the role
The Analyst - Microsoft 365 Administration role involves developing and implementing solutions within the O365 platform, configuring and customizing settings to meet project and client needs. The position is responsible for maintaining and supporting existing O365 environments, troubleshooting issues related to user accounts, permissions, and collaboration tools, and ensuring optimal system performance. Additional duties include analyzing client requests for new features, documenting technical solutions, and collaborating with cross-functional teams to support IT and digital transformation initiatives. The role requires staying updated on the latest O365 features and best practices.
Must have
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Strong foundational understanding of Office 365 administration tools, features, and configurations.
- Experience with user management, permissions, and collaboration tools within the O365 environment.
- Basic knowledge of troubleshooting and issue resolution in cloud-based platforms.
- Effective communication and documentation skills.
- Ability to work collaboratively in a team environment and manage multiple priorities.
Nice to have
- Microsoft 365 Certified: Fundamentals (preferred but not mandatory).
- Previous experience in an IT support or administration role is advantageous.
- Familiarity with ITIL processes or similar IT service management frameworks.
Technologies
- ITIL
- Microsoft 365
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