Systems Engineer (L2) - Service Desk
About the role
The Systems Engineer (L2) - Service Desk at Brennan is responsible for providing excellent customer service and technical support to clients contacting the Service Desk. The role acts as the first point of contact for technical assistance, troubleshooting issues, managing tickets, and ensuring seamless client system operations, including afterhours support. Key responsibilities include effective communication, multitasking, following procedures, accurate ticket management, and compliance with organizational standards. The position requires strong technical troubleshooting skills, experience with various operating systems and technologies, and the ability to work both autonomously and as part of a team. Brennan offers a supportive environment with extensive benefits, training opportunities, and recognition programs.
Must have
- Tertiary qualifications (Degree or Diploma) in a related IT discipline.
- A Microsoft certification such as AZ900, MS900.
- 3-5 years of experience in similar capacity.
- Experience in working with Desktop Operating Systems windows 10 / 11, MAC/Linux.
- Experience in working with Windows Servers, Active Directory, DNS, DHCP.
- Experience in working with M365 Admin Center.
- Experience in working with virtualization technologies (CITRIX / VMWare / Hyper-V)
- Experience in handling Intune and Azure.
- Experience in troubleshooting laptop and desktop hardware.
- Experience in handling antivirus alert management. E.g Sophos, Sentinel one, Crowd strike etc.
- Experience in troubleshooting print servers and print queue related issues.
- Experience in configuring Apple, Windows, and Android phones.
Nice to have
- A desirable knowledge of ITIL best practices.
- A desirable knowledge of ITIL best practices.
Technologies
- Active Directory
- Android
- Azure
- Citrix
- CrowdStrike
- DHCP
- DNS
- Hyper-V
- Intune
- ITIL
- Linux
- Microsoft 365
- SentinelOne
- ServiceNow
- Virtualization
- VMware
- Windows
- Windows Server
Highlights
The role includes afterhours and on-call support responsibilities. Brennan offers training and certification bonuses, annual all-expenses paid trips for top performers, and a range of social and hardware/software benefits. The company values diversity and is an equal opportunity employer.
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