Associate, FX Service Operations
About the role
The Associate, FX Service Operations at LSEG is responsible for ensuring the stable and efficient operation of the company's FX trading platforms throughout the global trading lifecycle. The role involves proactive monitoring, pre-market readiness, and early identification of issues to ensure platforms are fully operational ahead of each regional market open. Key responsibilities include conducting system validations, incident reporting, stakeholder communication, and driving improvements in operational support checks, including automation initiatives. The Associate will work closely with Technology, Product, and Client Services teams to support continuous improvements in system performance and service quality. The position is based in Malabe and operates on a rotational shift basis to align with global market hours. LSEG offers a collaborative and inclusive work environment, with a focus on innovation, quality, and continuous improvement, as well as a range of tailored benefits and support.
Must have
- Experience in application support, operations, or technical client service within financial services
- Basic understanding of financial markets
- Proven ability to perform proactive monitoring, issue identification, and stakeholder communication
- Knowledge of incident, problem, and escalation processes
- Ability to work in fast-paced, time-sensitive environments with high attention to detail
- Excellent communication and stakeholder management skills
- ITSM tools and advanced Excel
- Strong team player with a proactive, “can-do” attitude
- High attention to detail and accuracy
- Ability to work under pressure and meet deadlines
- Adaptable and open to change with a positive mindset
- Willingness to learn, take feedback, and contribute to team development
Nice to have
- Basic understanding of automation / RPA concepts (advantageous)
Technologies
- Excel
- RPA
Highlights
This role operates on a rotational shift basis between 3:30 AM and 8:30 PM, with three main shift schedules on weekdays and an early shift on Mondays. Flexibility to work Sundays is considered an added advantage. The position is based at LSEG Malabe. LSEG offers benefits such as healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. The company is an equal opportunities employer and supports diversity and inclusion.
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