Service Desk Analyst
About the role
HCLTech Sri Lanka is hiring fresh graduates for the role of Service Desk Analyst. In this position, you will provide first-level IT support to customers via phone, email, chat, and ticketing systems, troubleshoot hardware and software issues, log and manage incidents, assist with account-related problems, and escalate unresolved issues. The role offers an opportunity to develop communication and professional skills in a dynamic, global tech environment, with exposure to enterprise-level IT support and comprehensive training.
Must have
- Bachelor's Degree in IT, Computer Science, Engineering, Information Systems, or any other discipline.
- Degree must be completed with an official transcript available.
- Should be a fresh graduate with up to 1 year of work experience.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Passion for technology and customer support.
- Ability to learn quickly in a fast-paced environment.
- Willingness to work in a 24x7 rotational shift environment.
- Flexibility to work weekends and public holidays based on business needs.
- Strong customer-focused mindset.
- Ability to work independently and as part of a team.
Nice to have
- Basic understanding of IT concepts and troubleshooting is an advantage.
Highlights
Candidates must be willing to work in a 24x7 rotational shift environment, including weekends and public holidays as required. The company offers mentorship, training, and the chance to work with global customers. Applicants must have completed their degree and have an official transcript available.
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