Help Desk Technician - Roster Basis (24/7 Support)
About the role
The Help Desk Technician role involves providing 24/7 technical support to clients via phone, email, or chat for a UK-based software company specializing in EPOS solutions for retail and hospitality businesses. Responsibilities include diagnosing and troubleshooting hardware and software issues, documenting and tracking technical issues and resolutions, collaborating with the technical team to resolve complex problems, and ensuring timely and accurate follow-up with clients. Candidates should have relevant educational qualifications in IT, excellent communication skills in English, and be able to work on a roster basis, including night shifts. Both freshers and experienced candidates are encouraged to apply.
Must have
- Freshers and experienced candidates are welcome to apply.
- Relevant educational qualifications in IT
- Excellent communication skills in English
- Ability to work on a roster basis, including night shifts
Nice to have
- Tamil is a plus
Highlights
The position requires working onsite in Sri Lanka with a UK-based IT company. Competitive salary with performance allowance, yearly bonuses, and a friendly, supportive work environment are offered. Ability to work night shifts and on a roster basis is essential. Applications should be sent to RESUME@IPOSG.COM.
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