IT Executive – Operations, Infrastructure & Cloud
About the role
The IT Executive – Operations, Infrastructure & Cloud is responsible for ensuring reliable, secure, and cost-effective IT services within the business unit. The role covers day-to-day IT operations, end-user support, administration of Microsoft 365 and Azure, infrastructure management, vendor coordination, IT budgeting, and continuous improvement through automation and standardized processes. The position requires hands-on experience with Microsoft 365 tenant and Azure administration, practical knowledge of core IT infrastructure, and experience with ITSM platforms. The role is based in Colombo or a designated site, with travel to business locations as required, and reports to the Head of IT or IT Manager.
Must have
- Degree in IT, Computer Science, Engineering or a related discipline, or an equivalent professional qualification.
- Typically 3–5 years of experience in IT operations or infrastructure support, preferably in a multi-site corporate environment.
- At least 2 years of hands-on Microsoft 365 tenant and Azure administration in a production environment.
- Practical knowledge of Windows Server, Active Directory / Entra ID, switching, routing, firewalls, VPNs and backup solutions.
- Experience with an ITSM platform such as ServiceNow, Freshservice or ManageEngine.
- Exposure to vendor coordination, service contracts, cost tracking and IT budget processes.
- Structured troubleshooting, sound judgement and a focus on root-cause resolution.
- Service-oriented, organised and able to manage competing priorities through to closure.
- Clear communication with users, management, vendors and cross-functional teams.
- Process-minded, commercially aware and committed to continuous improvement.
- Able to provide planned after-hours or on-call support when required under the organisation’s support arrangements.
Nice to have
- Preferred certifications: MS-102 (Microsoft 365 Administrator), AZ-104 (Azure Administrator), SC-300 (Identity and Access Administrator), CCNA and ITIL Foundation.
- Additional advantages: AZ-500 (Azure Security), FinOps Certified Practitioner or CompTIA Security+.
- Travel industry domain knowledge (e.g., travel agency, tour operations, reservations, ticketing or global distribution systems) is an added advantage.
Technologies
- Active Directory
- Azure
- CCNA
- CompTIA Security+
- Cybersecurity
- Microsoft Entra ID
- FinOps
- Firewall
- Intune
- ITIL
- Microsoft 365
- Network Security
- OneDrive
- Power BI
- RBAC
- ServiceNow
- SharePoint
- SQL
- Vault
- VPN
- WAN
- Wi-Fi
- Windows
- Windows Server
Highlights
The role is full-time and permanent, based in Colombo or a designated site, with travel to business locations as needed. The position may require planned after-hours or on-call support. Preferred certifications and travel industry domain knowledge are considered advantageous but not mandatory.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka