Junior Executive | Executive - IT
About the role
The Junior Executive / Executive - IT role at Sarvodaya Development Finance involves providing first-level IT support to Head Office and branch users, troubleshooting hardware, software, and network issues, and maintaining IT infrastructure. Key responsibilities include installing and configuring desktop computers and related equipment, supporting Windows and Microsoft Office applications, assisting with user account administration, and coordinating with vendors for technical support. The position requires a diploma or degree in IT or a related field, with relevant experience in IT support, desktop support, or IT operations. Candidates should have strong troubleshooting, communication, and teamwork skills, and be willing to travel to branches as needed. The role is based at the Head Office in Colombo.
Must have
- Diploma / Higher Diploma / HND / Degree in Information Technology, Computer Science, Computer Engineering, or a related field.
- Junior Executive - IT: 1-2 years of experience in IT support, desktop support, or a similar role.
- Executive - IT: 2-4 years of relevant experience in IT support and IT operations.
- Experience in troubleshooting Windows, Microsoft Office, hardware, printers, and network connectivity.
- Good troubleshooting and problem-solving skills.
- Good knowledge of IT hardware, software, and networking fundamentals.
- Good communication and interpersonal skills.
- Ability to work independently as well as part of a team.
- Ability to handle multiple support requests and work under pressure.
- Willingness to travel to branches when required.
Nice to have
- Professional IT certifications such as Network+, Microsoft, CCNA or equivalent would be an added advantage.
- Experience in a corporate environment, preferably within the financial services / banking sector, would be an added advantage.
Technologies
- CCNA
- Microsoft 365
Highlights
Interested candidates should email their resumes with two non-related referees to careers@sdf.lk. Willingness to travel to branches is required. The position is full-time and based at the Head Office in Colombo. Professional IT certifications such as Network+, Microsoft, or CCNA are considered an added advantage.
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