Engineer - ATM & CRM Operations
About the role
The Engineer - ATM & CRM Operations is responsible for maintaining high availability of ATM and CRM systems, ensuring they meet organizational KPIs and SLAs. The role involves improving diagnostics, remote patching, and software deployment, as well as analyzing incidents to implement permanent solutions. The engineer will monitor vendor performance, manage upgrades for obsolete systems, support new feature implementation, and serve as a technical escalation point for critical incidents. Compliance with security and regulatory standards is also a key responsibility. The position requires a bachelor's degree in a relevant field and 3–5 years of technical experience in ATM and CRM operations within banking or fintech.
Must have
- Bachelor’s Degree in Computer Science, Information Technology, Electrical/Electronic Engineering, or a related field.
- Minimum 3–5 years of hands-on technical experience in ATM and CRM hardware/software operations within a banking or financial technology environment.
- Proven experience in terminal monitoring systems, remote management tools, and electronic journal (EJ) retrieval software.
- Demonstrated track record of handling end-to-end incident management for ATM/CRM networks.
- Experience with advanced Cash Recycling Machine (CRM) integration, automated cash management systems, and anti-fraud monitoring platforms.
- Strong written and verbal communication skills for cross-departmental coordination and reporting.
Nice to have
- Relevant industry certifications such as CCNA, Microsoft Certified Systems Administrator (MCSA) will be an added advantage.
Technologies
- CCNA
- CRM
- PCI DSS
Highlights
Relevant industry certifications such as CCNA or MCSA are considered an added advantage. The role requires experience specifically within a banking or financial technology environment.
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