Engineer
About the role
The Engineer will serve as the first point of contact for users seeking technical assistance at the Tech Bar, diagnosing and resolving hardware and software issues on various devices. Responsibilities include providing support for operating systems, applications, and network-related problems, assisting with IT equipment setup, logging and managing incidents, escalating complex issues, and maintaining high customer service standards. The role also involves supporting AV technologies in meeting rooms, running customer inductions, managing customer accounts, and creating knowledge articles. The position requires proven experience in customer-facing IT support, strong knowledge of Windows and macOS, experience in SQL, and familiarity with common software applications and troubleshooting techniques.
Must have
- Proven experience in a customer-facing IT support role.
- Strong knowledge of Windows and macOS operating systems.
- Proven experience in SQL
- Familiarity with common software applications and troubleshooting techniques.
- Basic understanding of networking principles and IT infrastructure.
- Excellent problem-solving and communication skills.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
Nice to have
- Relevant IT certifications (e.g., CompTIA A+, ITIL) are a plus.
Technologies
- ITIL
- macOS
- SQL
- Windows
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