GDS_Senior Account Operations Coordinator
About the role
The Senior Account Operations Coordinator at EY is responsible for supporting key account operations within the Account Support centre, ensuring efficient and high-quality processes for nominated accounts. The role involves aggregating account information, preparing research and meeting packs, managing content on databases and SharePoint, collaborating with stakeholders for data hygiene, and facilitating compliance and process improvements. The coordinator will also handle project management, quality control, and knowledge sharing, working closely with account teams and internal business services. Candidates should have strong communication, stakeholder management, and project handling skills, with experience in Microsoft Office tools and SharePoint. The position requires 3-5 years of relevant experience and a graduate degree, with the ability to work in a fast-paced, global environment. EY is a global professional services firm focused on building a better working world, offering opportunities for growth and development in a diverse and inclusive culture.
Must have
- Any graduate degree with relevant experience.
- Strong Excel and PowerPoint skills.
- Demonstrated strong written and oral communication skills in a multi-cultural environment.
- Ability to use both qualitative and quantitative research and analysis methodologies, including financial analysis skills, to synthesize information, review data inputs, and provide analytic insights.
- Expert or intermediate level experience in Microsoft Office (Word, Excel, PowerPoint)
- SharePoint management experience.
- Experience in a large global organization preferred.
- Proven ability to influence and build collaborative relationships with a wide range of stakeholders.
- 3-5 years of hands-on experience in a fast-paced global environment.
- Experience interacting with geographically dispersed professionals.
- Understanding of business research or data interpretation and analysis concepts.
- Proven sound judgment and flexibility in balancing multiple project requirements, tight deadlines, and keeping people and projects moving on schedule, with high attention to detail
- Understanding of project management concepts and experience working on non-IT projects.
Nice to have
- Data reporting skills.
- Exposure to Power Platform tools like Power Automate, Power Apps, Power BI.
- Credible experience working in a fast moving, client driven environment.
- Experience using procurement portals (e.g., SAP Fieldglass or Ariba).
- Professional services industry experience, or internal or external client serving experience preferred.
Technologies
- Ariba
- Excel
- Microsoft 365
- Power Automate
- Power Platform
- Power Apps
- Power BI
- Powerpoint
- SAP
- SharePoint
Highlights
The role requires flexibility to work in Eastern and Pacific US time zones. Experience in a large global organization and exposure to Power Platform tools are preferred. The position involves working with geographically dispersed teams and may require interaction with procurement portals. EY operates in over 150 countries and emphasizes diversity, technology enablement, and long-term value creation.
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