L3 Engineer
About the role
The Level 3 Engineer role is a senior technical position responsible for handling complex escalations, delivering advanced troubleshooting, and supporting multiple client environments, primarily within managed IT services. The engineer will take ownership of high-priority technical issues, provide coaching and knowledge sharing to junior team members, and contribute to technical documentation and process improvement. The ideal candidate will have significant experience with Microsoft Cloud technologies, including Microsoft 365 and Azure, and a strong background in managed services. The company is a technology services partner supporting small and medium-sized businesses across Australia and New Zealand, offering a collaborative and flexible work environment with a focus on technical excellence and customer service.
Must have
- 5+ years of experience within a Managed Services Provider (MSP) or IT services environment supporting multiple customers
- Strong experience administering and deploying Microsoft 365, Azure, Azure AD, and private cloud solutions
- Proven experience delivering or supporting cloud solutions, including new implementations, migrations, transitional environments, and hybrid integrations
- Strong knowledge of Windows and broader Microsoft-based technologies
- Relevant IT qualifications and certifications are highly regarded
- Demonstrated ability to take ownership and accountability for technical outcomes
- Proactive, motivated, and committed to delivering a high standard of customer service
- Strong hands-on experience with Microsoft Azure administration and deployment
- Strong knowledge of the Microsoft 365 suite
- Experience with ConnectWise RMM
- Experience with ConnectWise Manage or similar PSA platforms
- Strong written and verbal communication skills
- Excellent attention to detail
- Advanced troubleshooting and problem-solving capabilities, including the ability to approach technical challenges creatively
- Curious and adaptable, with the ability to learn new technologies quickly
- Strong organisational skills with the ability to manage competing priorities effectively
- A proactive approach with a focus on seeing tasks through to completion
- Ability to work independently while collaborating effectively as part of a technical team
Nice to have
- Relevant Microsoft certifications and demonstrated technical competency
- Experience working with virtualised environments such as VMware
- Familiarity with networking technologies including Fortinet firewalls, Aruba switching, and Ubiquiti UniFi
- Experience with documentation platforms such as Hudu or IT Glue
Technologies
- Azure
- Microsoft Entra ID
- Firewall
- Fortinet
- Microsoft 365
- VMware
- Windows
Highlights
Compensation is paid in Australian Dollars. Medical insurance is provided from day one for you and your spouse (or parents if unmarried). There are allowances for home office setup, internet, and wellness, as well as reimbursement for industry certifications. Flexible work arrangements are available, allowing work from home or office. The company invests in employee well-being and professional growth.
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