Voice & Network Support Engineer
About the role
Matrix Mantra is hiring a Voice & Network Support Engineer (Level 2/3) to join their technical team and provide advanced telecommunications and networking support to Australian clients. The role involves troubleshooting, provisioning, configuring, installing, and supporting telecommunications and network services, as well as managing incidents, maintaining documentation, and supporting the development of network infrastructure. The position requires experience with IP Telephony, VoIP, SIP, PBX, and related technologies, and operates in line with Australian business hours and time zones. Applications are to be submitted online via the company's careers page.
Must have
- Experience working within a Systems Integrator, Service Provider or Carrier environment in a Level 2/3 support role.
- Strong experience with IP Telephony solutions.
- Good knowledge of SIP, SIP Trunking and call routing.
- Experience supporting Cloud-Based Telephony Platforms.
- Experience configuring and supporting PBX systems.
- Experience with VoIP CPE, including ATAs and IP handsets such as Yealink.
- Experience with Softswitches and Session Border Controllers (SBCs).
- Experience with Open Source VoIP platforms such as Asterisk and Kamailio.
- Strong knowledge of IP and Ethernet networking technologies.
- Knowledge of DNS, SMTP and SNMP.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal English communication skills.
- Ability to prioritise tasks and manage workload effectively.
- Willingness and ability to work according to Australian business hours/time zones.
- Flexibility to support on-call/after-hours requirements when required.
Technologies
- DNS
- Ethernet
- SNMP
- VoIP
Highlights
Work is fully remote (work from home) but must align with Australian business hours/time zones. Flexibility for on-call or after-hours support may be required. Applicants should select their English Fluency Rating (1-10) when applying online.
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