AI-First SaaS Operations & Delivery Lead
About the role
This role is for an AI-First SaaS Operations & Delivery Lead based in Colombo, Sri Lanka. The position involves managing customer support, project delivery, technical operations, automation, and marketing coordination for a B2B SaaS/technology company. The successful candidate will work closely with international B2B clients and internal technical teams, with the potential to grow into a Head of Operations or AI-Native Team Lead. Key responsibilities include handling client communication, escalations, SLAs, Jira tasks, Cloudflare, DNS, SaaS administration, APIs, SQL, AI tools, marketing operations, SOPs, and technical troubleshooting.
Must have
- 6–10 years of experience in SaaS Operations, Customer Success, Project/Delivery Management or Technology Operations.
- Experience in a B2B SaaS, technology or IT-services environment.
- Excellent English communication skills.
- Strong experience with Jira or similar platforms.
- Good technical understanding of Cloudflare, DNS, APIs, SaaS platforms, SQL or scripting.
- Practical experience using AI and automation tools.
- Strong ownership, problem-solving and multitasking skills.
- Hands-on approach with the ability to work independently.
Nice to have
- Experience working with international B2B clients.
Technologies
- DNS
- Jira
- SaaS
- SQL
Highlights
Applications should be sent to hr@jobfactory.lk. The role offers the potential to grow into a Head of Operations or AI-Native Team Lead. Experience working with international B2B clients is preferred. The company is building the future of SaaS operations in Sri Lanka.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka