Operations Analyst
About the role
The Operations Analyst will be responsible for understanding, mapping, and analyzing freight forwarding and logistics operational processes. The role involves gathering and documenting business requirements, investigating system issues, preparing test scenarios, and supporting business applications such as CargoWise. The analyst will also analyze operational data using Microsoft Excel, identify process improvement opportunities, and communicate effectively with global users and technical teams. The position is based in Colombo, Sri Lanka, within the Operations department, and requires a relevant bachelor's degree and strong analytical, communication, and organizational skills.
Must have
- Bachelor's Degree in Logistics, Supply Chain Management, Information Technology, Management Information Systems, Business Analytics, or a related field.
- Strong analytical and problem-solving skills, with the ability to identify root causes and recommend practical system or process improvements.
- Basic understanding of freight forwarding, customs, transportation, warehousing, or logistics business processes.
- Ability to gather and document business requirements, incidents, enhancement requests, and functional specifications under guidance.
- Experience participating in UAT, functional testing, business requirement validation, and defect documentation.
- Strong Microsoft Excel skills, with the ability to analyse operational data, identify trends and exceptions, and support dashboard and report development.
- Effective written and verbal communication skills, with the ability to work with global users, business stakeholders, and technical teams across multiple regions.
- Demonstrated interest in process improvement, workflow enhancements, automation, and digital transformation initiatives.
- Ability to manage multiple support tickets, work under deadlines, prioritise incidents, and maintain a high level of customer service.
Nice to have
- Experience supporting ERP, TMS, WMS, CargoWise, or similar business applications is an advantage.
- Proficiency in CargoWise One is preferred.
- Advanced Microsoft Excel skills are preferred.
- Basic Power BI knowledge is preferred.
- Experience with Visio for process mapping is preferred.
- Experience with SharePoint is preferred.
Technologies
- ERP
- Excel
- Power BI
- SharePoint
- Uat
- Visio
Highlights
Applicants should send their résumé to careers@efl.global with two non-related references and mention the job title in the subject line. The company will handle personal data in accordance with Sri Lankan data protection laws. The role is based in Colombo, Sri Lanka, and is a full-time position.
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