Application Administration Associates
About the role
The Applications Administration Associate at Gallagher is responsible for ensuring the smooth operation of business applications by managing user access requests, coordinating with system providers, tracking application-related tickets, and ensuring changes are implemented according to company processes and security standards. The role also involves maintaining documentation, generating reports, supporting audit and compliance requirements, and recommending process improvements. Candidates should have 1-2 years of experience in application support, service desk, IT operations, or administration, and be familiar with ticketing systems and user access management. Gallagher offers a collaborative and innovative work environment focused on teamwork, integrity, and professional growth.
Must have
- Experience in application support, service desk, IT administration, or a related field.
- Familiarity with ticketing systems such as ServiceNow, Jira, or Freshservice.
- A basic understanding of user access management and application administration.
- Knowledge of incident, request, and change management processes.
- Strong organisational and time management skills.
- The ability to explain complex issues in simple terms, whether over the phone or in presentations.
- A proactive approach to problem-solving and a keen eye for detail.
- A collaborative mindset and the ability to work effectively with multiple stakeholders.
Technologies
- Jira
- ServiceNow
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