Associate - Business Support (UK Calendar - UK Shift)
About the role
The Associate - Business Support role at H Connect International involves reviewing and interpreting client problem statements, preparing clear process documentation, and collaborating with founders to design improved processes using the client's proprietary platform. The position requires daily collaboration with the team through messaging platforms and ad-hoc calls, as well as direct communication with clients to clarify requirements or test refined processes. Candidates should have a background in business administration, strong English skills, and an analytical mindset, with experience in administration or a similar capacity. H Connect International is a leading BPO company serving clients in the US, UK, Canada, and Australia, and is a subsidiary of the Hirdaramani Group.
Must have
- Following a Diploma or Bachelor’s degree in Business Administration, or a related field.
- Minimum 6 months of experience in administration or a similar capacity.
- Willingness to work with AI models.
- Strong command of written and spoken English.
- Analytical mindset with the ability to understand and interpret problems effectively.
- Strong communication skills with the ability to collaborate in a remote team environment.
- Proactive, adaptable, and capable of working with limited direction.
- Familiarity with business process design or lean principles.
- Basic understanding of Standard Operating Procedures (SOPs).
Nice to have
- Prior internship or brief exposure to client-facing environments (Preferred).
Highlights
The role operates on a UK calendar and UK shift, requiring willingness to work with AI models and collaborate in a remote team environment. Training on the proprietary platform is provided. Prior internship or brief exposure to client-facing environments is preferred. The company is an equal opportunity employer and values diversity and inclusion.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka