IT-Support Lead
About the role
The IT-Support Lead is responsible for installing, configuring, and maintaining IT hardware such as desktops, laptops, printers, and network devices. The role involves diagnosing and resolving hardware and software issues, performing routine maintenance, coordinating with vendors for repairs, and supporting the deployment of business-critical applications. The position also requires providing first and second-line support for hardware, software, and network-related issues, and ensuring efficient resolution of IT support requests. Candidates should have a strong understanding of IT asset management, basic networking knowledge, and excellent troubleshooting and communication skills. Experience with ITSM, ITIL, and working in a warehouse or sort center environment is considered advantageous.
Must have
- Strong understanding of IT asset management principles, including inventory tracking and lifecycle management.
- Proficiency in diagnosing and resolving hardware and software issues.
- Basic knowledge of networking concepts, such as IP addressing, DNS, and VPN configurations.
- Excellent troubleshooting and problem-solving skills to address technical challenges effectively.
- Good communication and interpersonal skills to collaborate with teams and support end-users.
Nice to have
- Experience using asset management tools and IT helpdesk software is preferred.
- Experience working as IT in Warehouse/Sort Center environment is a plus
Technologies
- DNS
- ITIL
- VPN
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