Customer Support Engineer
About the role
Applova is seeking a Customer Support Engineer to join their team, focusing on onboarding customers, troubleshooting issues, answering queries, and ensuring overall customer satisfaction. The role involves resolving customer queries, assisting with onboarding, setting up customer menus in the system, delivering product training, responding to support requests via email and calls, and coordinating with the team to provide necessary support. Candidates should have strong English communication, analytical, and data entry skills, along with business acumen and a customer service mindset. At least 2 years of customer support experience is required. The position operates during US work hours and offers an attractive remuneration package with corporate benefits.
Must have
- Excellent English communication skills
- Good analytical skills
- Efficient Data Entry skills
- Sufficient business acumen and exceptional customer service approach
- Capability to understand technology and help troubleshoot issues
- A minimum of 2 years experience in Customer Support
Highlights
The role requires working US work hours. Applications should be sent to careers+csups@applova.io with 'Customer Support Engineer' in the subject line. Attractive remuneration and corporate fringe benefits are offered.
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