System Administrator (Atlassian)
About the role
The System Administrator (Atlassian) will be responsible for managing, configuring, and improving an Atlassian Cloud environment, including Jira, Confluence, Jira Service Management, and Bitbucket. The role involves platform administration, access management, workflow optimization, automation, integrations, and operational support to ensure a secure and efficient technology environment. Key responsibilities include configuring Jira and Confluence, managing user access and permissions, supporting automation and integrations (including AI tools), troubleshooting issues, and maintaining documentation. The ideal candidate will have hands-on experience with Atlassian Cloud products and a strong understanding of platform administration and technical support.
Must have
- Demonstrated experience administering Atlassian Cloud products, particularly Jira, Confluence, Jira Service Management, and Bitbucket.
- Hands-on experience configuring Jira workflows, schemes, fields, screens, and automation rules.
- Practical experience managing Confluence spaces and permissions, JSM portals, queues and SLAs, and Bitbucket repositories.
- Experience managing user access, permissions, and secure collaboration across internal and external environments.
- Experience in technical support, incident troubleshooting, platform changes, testing, and operational documentation.
- Understanding of integrations, APIs, webhooks, and workflow automation within technology platforms.
- Strong problem-solving, communication, documentation, and stakeholder collaboration skills.
- Ability to manage platform improvements independently while collaborating with technical and business teams.
Nice to have
- Experience with Atlassian Rovo and AI-powered workflows.
- Familiarity with integrating Atlassian Cloud with AI tools such as Microsoft Copilot, Claude, or Codex.
- Experience with platform migrations, marketplace applications, licence management, and governance.
- A continuous improvement mindset and an interest in applying AI to streamline operational processes.
Technologies
- Atlassian
- Bitbucket
- Claude
- Confluence
- Jira
- Microsoft Copilot
- Webhooks
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