IT Support Engineer – Managed Services
About the role
Avensys Tech is seeking an experienced IT Support Engineer to join their remote team in Sri Lanka, supporting SMEs across the UK and Australia. The role involves owning support tickets from first contact through to resolution, administering Microsoft 365 environments, troubleshooting a wide range of issues (from Outlook to Conditional Access and Intune compliance), and managing cybersecurity incidents. The engineer will work directly with clients, handle user onboarding/offboarding, and contribute to migrations, device rollouts, and security projects. Candidates should have strong Microsoft 365, Windows 11, and endpoint support experience, with a focus on independence, sound judgement, and clear communication. The company offers opportunities for growth, international client exposure, and a modern, non-siloed support environment.
Must have
- Resolve a broad range of Microsoft 365, Windows 11, endpoint and connectivity issues independently.
- Work safely across multiple clients and Microsoft 365 tenants.
- Troubleshoot methodically and look beyond temporary fixes.
- Handle identities, devices, permissions and client data securely.
- Prioritise several active tickets without losing ownership.
- Explain technical issues clearly to non-technical users.
- Produce accurate ticket notes and useful escalation summaries.
- Work reliably and proactively within a remote team.
- Strong spoken and written English is essential.
- Microsoft 365 administration
- Microsoft Entra ID
- Microsoft Intune
- Conditional Access
- Microsoft Defender for Business or a comparable security platform
- Exchange Online and Outlook
- Microsoft Teams, SharePoint and OneDrive
- Windows 11 support and management
- Identity and access management
- Device enrolment, configuration and compliance
- Application deployment
- User onboarding and offboarding
- Ticketing, service desk or PSA systems
- DNS, DHCP, Wi-Fi and VPN troubleshooting
- Phishing and compromised-account investigations
- Understand core cybersecurity principles, including least privilege, endpoint protection, device compliance and security incident escalation
Nice to have
- Autotask PSA
- Datto RMM or another RMM platform
- Microsoft Azure
- Azure Virtual Desktop
- Windows Server and Active Directory
- PowerShell and automation
- Microsoft 365 migrations and backup platforms
- Firewall and network administration
- Microsoft 365 Copilot administration, licensing or user support
- Recruitment CRM or applicant tracking systems
- Microsoft, CompTIA, Cisco or ITIL certifications
Technologies
- Active Directory
- Azure
- Cisco
- CRM
- Cybersecurity
- DHCP
- DNS
- Microsoft Entra ID
- Firewall
- IAM
- Intune
- ITIL
- Microsoft 365
- Microsoft Copilot
- NIST
- OneDrive
- Outlook
- PowerShell
- SharePoint
- VPN
- Wi-Fi
- Windows
- Windows Server
Highlights
This is a full-time, remote position based in Sri Lanka, working UK or Australian business hours (UK hours adjust for daylight savings). Strong spoken and written English is essential. MSP experience is strongly preferred. The company values curiosity, sound judgement, and a willingness to learn over ticking every box. Application method is not specified.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka