NOC Analyst
About the role
The NOC Analyst will work in a Network Operations Centre environment, providing first-level technical support, monitoring digital signage, managing content schedules, responding to client inquiries, and escalating issues as needed. Key responsibilities include troubleshooting, maintenance, remote support, uploading and scheduling digital content, and managing client requests. The role requires strong English communication skills, attention to detail, organizational skills, and the ability to monitor and resolve technical issues. The position is based in Colombo, Sri Lanka, and supports a client in Canada within the digital signage and visual communications industry.
Must have
- Strong English communication skills – written and spoken
- Previous experience in NOC, IT Support, Technical Support, or a similar role is preferred
- Good knowledge of Microsoft Windows and Microsoft Office
- Strong attention to detail and organizational skills
- Ability to monitor issues, troubleshoot basic technical problems, and escalate when required
Nice to have
- French language proficiency is an added advantage
Technologies
- Microsoft 365
Highlights
The role is on-site in Colombo, Sri Lanka, with working days from Wednesday to Sunday and hours from 1:30 pm to 10:00 pm IST (4 pm to 12 am EST). French language proficiency is considered an added advantage. Applications should be sent via email with 'NOC Analyst' in the subject line.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka