Manager, Live Service, Market Operations
About the role
The Live Service Market Operations Manager at London Stock Exchange Group (LSEG) is responsible for providing pre and post trade operational support for the London Stock Exchange market, particularly during extended hours trading under the LSE 24/5 model. The role involves managing incidents, ensuring market stability, leading operational responses to market events, and supporting both internal and external stakeholders. The manager will also be responsible for developing the operational team, managing risks, reporting, and driving process improvements. The position requires a strong background in financial services operations, people management, and the ability to work under pressure in a fast-paced environment. The role is based at LSEG Technology in Malabe and operates on a hybrid workstyle with shift work during night hours to align with UK market times.
Must have
- Relevant industry experience and a minimum of 5 years management experience in Live Service within Financial Services
- University degree or equivalent.
- Experience of people management and developing high performing teams
- Must be a confident team player with good interpersonal skills and a ‘can do’ attitude
- Worked in professional and client-focused environments where detailed processes must be precisely followed.
- Demonstrable customer service skills.
- Must be able to work to deadlines and under pressure.
- Proficient in MS Office products.
- Internal systems – ability to learn quickly
- Knowledge of the FCA requirements and other international, relevant, regulatory development
- Familiarity with end-to-end product cycles
- Ability to meet strict deadlines in a fast-paced pressured environment
- Good communication/relationship building skill
Technologies
- Microsoft 365
Highlights
The role requires working night shifts (either 9:30 PM - 5:30 AM or 8:30 PM - 4:30 AM Sri Lanka Time), with shift times subject to change due to UK daylight saving adjustments. Hybrid workstyle is in place (3 days in office). Some weekend and bank holiday coverage is required. The company offers benefits including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. The employer is an equal opportunities organization and can accommodate religious and disability needs.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka