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Product Support Executive.
Kerner Norlandlinkedin.com
Oct 12, 2026, 9:43 AM2w ago
Full-timeColombo, Western ProvinceSupportJunior
About the role
The Product Support Executive will provide customer and product support for software solutions, handling troubleshooting, onboarding, training, and documentation. The role involves responding to customer queries, investigating and escalating issues, supporting product demonstrations, maintaining support documentation, and collaborating with Product, Development, and QA teams to enhance the customer experience. The position is part of the Customer Support/Product Operations department and operates in a hybrid work mode.
Must have
- Diploma or degree in IT, Business, Customer Support, Software, or a related field.
- Experience in product support, customer support, application support, or a similar role.
- Good understanding of software products and basic troubleshooting.
- Strong written and verbal communication skills.
- Ability to explain technical information in simple terms.
- Good problem-solving and analytical skills.
- Basic understanding of software testing and bug reporting.
- Good organisational and time-management skills.
- Ability to work independently and with cross-functional teams.
Nice to have
- Experience in product demonstrations or user training is an advantage.
Technologies
- Uat
Highlights
The role is hybrid and full-time. Experience in product demonstrations or user training is considered an advantage.
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