Information Technology Manager
About the role
The Senior Manager – IT Operations will be responsible for leading the day-to-day IT operations at a factory site for a leading FMCG group. The role involves overseeing a team of 4–5 IT professionals, ensuring the smooth functioning of IT systems, infrastructure, end-user services, and asset management. Key responsibilities include managing IT assets, maintaining hardware and network infrastructure, troubleshooting incidents, coordinating with internal and external stakeholders, and establishing IT service standards. The ideal candidate will have strong experience in IT operations, infrastructure, end-user support, and team leadership, preferably within a manufacturing environment.
Must have
- Strong IT Operations / IT Infrastructure experience
- Experience managing IT operations within an organization / manufacturing environment
- Experience handling End User IT Operations
- Strong exposure to networking, laptops, desktops and IT infrastructure
- Asset management experience is mandatory
- Experience leading and managing a technical IT team
- Strong troubleshooting and incident management capabilities
- Bachelor’s Degree in Information Technology, Computer Science or a related field
- Proven experience in IT Operations / IT Infrastructure leadership
- Strong experience in End User IT Support / IT Operations
- Strong knowledge of networking, hardware, laptops and enterprise IT environments
- Experience in IT asset management
- Team leadership experience
- Strong problem-solving and incident management skills
- Good communication and stakeholder management skills
Nice to have
- ITIL certification will be an advantage
- Experience in an enterprise / manufacturing environment will be an advantage
Technologies
- ITIL
Highlights
The position is based at the Waradala factory and includes a maximum gross salary of LKR 300,000 per month, a company vehicle, and fuel. ITIL certification and experience in a manufacturing environment are advantageous but not mandatory.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka