Customer Support Intern
About the role
VP NEXUES Private Limited is seeking a Customer Support Intern for a 6-month internship based in Sri Lanka. The role involves responding to customer enquiries via phone, email, and chat, assisting with application usage and order-related questions, maintaining accurate records, escalating issues as needed, and coordinating with internal teams to ensure customer satisfaction. The ideal candidate will have strong communication and interpersonal skills, basic computer knowledge, and a willingness to learn. This opportunity is open to students, freshers, and recent graduates, with no prior work experience required. The company operates in agriculture, import-export, retail, and e-commerce, offering exposure to digital customer service operations.
Must have
- Good written and verbal communication skills in English.
- Strong interpersonal and customer-handling skills.
- Basic computer knowledge and accurate record-keeping ability.
- Good problem-solving skills and a willingness to learn.
- University students, HND/diploma candidates and fresh graduates are welcome.
- Previous work experience is not required.
Nice to have
- Sinhala or Tamil communication skills are an advantage.
- Familiarity with CRM tools or Google Sheets is beneficial.
Technologies
- CRM
- E-commerce
Highlights
Sinhala or Tamil language skills are considered an advantage. Familiarity with CRM tools or Google Sheets is beneficial. The internship offers practical experience, training, and an internship completion certificate. Performance-based consideration for future full-time roles is possible. To apply, send your CV to srilankavpnexueshr@gmail.com.
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