AI-First SaaS Operations & Delivery Lead
About the role
This role is for a hands-on AI-First SaaS Operations & Delivery Lead responsible for managing customer support, project delivery, technical operations, automation, and marketing coordination. The position involves working closely with international B2B clients and internal technical teams, with the potential to grow into a Head of Operations or AI-Native Team Lead. Key responsibilities include managing customer support, coordinating Jira tasks, handling Cloudflare and DNS administration, working with APIs and SQL, implementing AI and automation, and coordinating marketing and technical troubleshooting activities.
Must have
- 6–10 years of experience in SaaS Operations, Customer Success, Project/Delivery Management or Technology Operations.
- Experience in a B2B SaaS, technology or IT-services environment.
- Excellent English communication skills.
- Strong experience with Jira or similar platforms.
- Good technical understanding of Cloudflare, DNS, APIs, SaaS platforms, SQL or scripting.
- Practical experience using AI and automation tools.
- Strong ownership, problem-solving and multitasking skills.
- Hands-on approach with the ability to work independently.
Nice to have
- Experience working with international B2B clients.
Technologies
- DNS
- Jira
- SaaS
- SQL
Highlights
Applicants must be based in or able to work in Colombo, Sri Lanka. To apply, send your application to hr@jobfactory.lk. The role offers the potential to grow into a Head of Operations or AI-Native Team Lead.
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka