Senior Network Support Engineer
About the role
The Senior Network Support Engineer is responsible for designing, implementing, monitoring, and supporting network connectivity and security for the company. The role involves performing network maintenance, system upgrades, and supporting business units through incident resolution. The engineer will also contribute to IT and business projects and provide on-call technical support for major incidents. Key responsibilities include answering technical support calls, diagnosing faults, configuring network devices, maintaining support ticket queues, and ensuring KPIs are met. The position requires certifications, relevant experience, and strong organizational skills.
Must have
- CCNA / CCNP certification
- JNCIA certification
- Bachelor’s degree in computer science or related area
- Excellent command in English
- Experience in configuring Cisco & Juniper devices.
- Exposure in Computer networks.
- Previous Experience managing Australian customers.
- A high degree of accuracy, planning and organization.
- Ability to handle and schedule a demanding workload to meet customer requirements.
- Ability to meet on-call requirements.
Technologies
- CCNA
- CCNP
- Cisco
Highlights
This is an onsite role with 24/7 working hours on a roster basis. The position requires on-call availability for major incidents. Previous experience managing Australian customers is required.
Also posted as
Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka