Senior Engineer - Managed Services
About the role
The Senior Engineer - Managed Services will be part of the Billing Operations Team at Bridge BSS Talent, a global IT outsourcing and business support services provider. The role involves handling issue tickets and service requests related to billing systems, troubleshooting, executing operational tasks, and ensuring all issues are resolved within agreed SLAs. The engineer will also monitor billing systems, perform sanity checks after patch deployments, investigate defects, and suggest process improvements. The position requires hands-on experience with billing system configurations, Linux/Unix management, and coding for Huawei CBS platforms, as well as strong problem-solving and teamwork skills.
Must have
- 3+ years of experience in related field
- University degree in Computer Science, Computer Engineering, telecommunication engineering or other related field
- Teamwork character as successful projects are realized through appropriate management of people/team
- Possess a good sense of urgency since issue tickets/SRs will be prioritized according to severity
- Strong in problem solving
- Positive minded, confident, flexible, and adaptable
- Hands-on experience of billing system configurations, ability to write CRLs
- Hands-on experience in managing LINUX/UNIX
- Knowledge of C++, Python to write code level changes for Huawei CBS Platforms
- Qualified in managing/supporting daily billing system Operational issues
- Deep understanding of CAP, DCC, SS7, SMPP, VOIP, Sy,Gx and Gy interface
- Deep understanding of billing system call, data flows and ability to run and understand Debug logs for issue handling
- Understanding of different billing system modules i.e Debt Collector, AR, GL
- Understanding of Integration of billing system modules with 3rd party systems
- Ability to understand the billing system related Impact assessments and work closely with team lead to advise alternative approaches if a better way to implement the solution is available
- The ability to communicate complex procedures to other colleagues and clients
Technologies
- C++
- Linux
- Python
- Unix
- VoIP
Highlights
The role is offered as a full-time contract position with the possibility of extension. Work mode can be onsite or hybrid. Candidates must have a university degree in a relevant field and at least 3 years of related experience.
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