Team Lead - EOD/NOC/Help Desk/DC Operations
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About the role
The Team Lead - IT Operations is responsible for directing day-to-day EOD processing, NOC monitoring, IT Help Desk, and Data Centre functions. The role ensures continuous availability and seamless execution of critical banking technology services, focusing on operational control, SLA adherence, incident escalation, shift management, service continuity, documentation, team capability, and regulatory compliance. Key responsibilities include overseeing operations, supervising batch processing, managing incidents, maintaining controls, and coordinating with various teams. The position requires at least 3 years of IT industry experience, preferably in banking or finance, and a relevant degree. The company, Cargills Bank PLC, offers a dynamic environment with opportunities for professional growth.
Must have
- Possess minimum of 3+ years of experience in IT industry preferably in the Banking / Finance industry
- Bachelor’s degree in IT from a recognized university
- Full / part professional qualification in IT Help Desk / NOC / Networking / IT Infrastructure
- Strong problem solving, incident handling, troubleshooting and analytical skills
- Must be a team leader with good communication, negotiation and interpersonal skills
Highlights
Applications must be submitted by email to career@cargillsbank.com on or before 19th November 2026. A bachelor's degree from a recognized university is required. The role is based in Colombo, Sri Lanka. Preference is given to candidates with experience in the Banking/Finance industry.
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