Team Lead - EOD/NOC/Help Desk/DC Operations
About the role
The Team Lead - IT Operations at Cargills Bank is responsible for directing day-to-day operations across EOD processing, NOC monitoring, IT Help Desk, and Data Centre functions. The role ensures continuous availability and seamless execution of critical banking technology services, focusing on operational control, SLA adherence, incident escalation, shift management, service continuity, documentation, team capability, and regulatory compliance. Key responsibilities include supervising EOD batch processing, overseeing IT Help Desk operations, coordinating incident handling, maintaining data centre controls, and monitoring third-party vendor performance. Candidates should have at least 3 years of experience in IT, preferably in banking or finance, a relevant degree, and professional qualifications in IT, NOC, networking, or infrastructure.
Must have
- Possess minimum of 3+ years of experience in IT industry preferably in the Banking / Finance industry
- Bachelor’s degree in IT from a recognized university
- Full / part professional qualification in IT Help Desk / NOC / Networking / IT Infrastructure
- Strong problem solving, incident handling, troubleshooting and analytical skills
- Must be a team leader with good communication, negotiation and interpersonal skills
Highlights
Applicants must submit their CVs to career@cargillsbank.com with the job title in the subject line by or before 19th November 2026. The role is based in Colombo, Sri Lanka, and requires team leadership and strong communication skills.
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Jobs across Sri Lanka, watched for you.Colombo, Sri Lanka